Shipping and Returns
What are shipping costs?
Sent via 'Signature on Delivery'.
$15 flat rate
If you're a New England local and have already discussed drop-off/collection with me, please use code PICKUP to cancel out shipping charges.
Sent with tracking.
NZ $40 for the first horse *
US $60 for the first horse *
UK $60 for the first horse *
* Add an extra $10 postage for each additional horse in the same order.
If you would like to purchase from a country not currently listed, please contact me for a quote.
Shipping costs are subject to change without notice.
Uh oh! Do you refund?
Yes, certainly. Great care is taken to maintain a high standard of production and customer service but if you are dissatisfied with your purchase, please contact me so I can organise replacement or refund.
The nitty gritty: Item must be returned within 14 days in unused new condition for a full refund of purchase price. Unless the error is on my end, refund does not include any shipping costs. When returning a product, you assume the risk of loss, theft or damage in transit so I highly recommend you register and insure your parcel.