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Shipping and Returns

What are shipping costs?

WITHIN AUSTRALIA:

Sent via 'Signature on Delivery'.

$15 flat rate

If you're a New England local and have already discussed drop-off/collection with me, please use code PICKUP to cancel out shipping charges.

INTERNATIONAL DESTINATIONS:

Sent with tracking.

NZ $40 for the first horse *

US $60 for the first horse *

UK $60 for the first horse *

* Add an extra $10 postage for each additional horse in the same order.

If you would like to purchase from a country not currently listed, please contact me for a quote.

Shipping costs are subject to change without notice.

Uh oh! Do you refund?

Yes, certainly. Great care is taken to maintain a high standard of production and customer service but if you are dissatisfied with your purchase, please contact me so I can organise replacement or refund.

The nitty gritty: Item must be returned within 14 days in unused new condition for a full refund of purchase price. Unless the error is on my end, refund does not include any shipping costs. When returning a product, you assume the risk of loss, theft or damage in transit so I highly recommend you register and insure your parcel.