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Shipping and Returns

What are shipping costs?

WITHIN AUSTRALIA:

Sent via 'Signature on Delivery' with tracking.

$15 post per hobby horse

If you're a New England local and have already discussed drop-off/collection with me, please use code PICKUP to cancel out shipping charges.

INTERNATIONAL DESTINATIONS:

NZ $35 post per hobby horse

US $45 post per hobby horse

UK $55 post per hobby horse

If you would like to purchase from a country not currently listed, please contact me for a quote.

Shipping costs are subject to change without notice.

How do you package the hobby horses?

Very carefully. They come packaged in bubble-wrap and strong brown eco-paper.

Uh oh! Do you refund?

Yes. Great care is taken to maintain a high standard of production and customer service but if you are dissatisfied with your purchase, please contact me so I can organise replacement or refund.

The nitty gritty: Item must be returned within 14 days in unused new condition for a full refund of purchase price. Unless the error is on my end, refund does not include any shipping costs. When returning a product, you assume the risk of loss, theft or damage in transit so I highly recommend your register and insure your parcel.